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Frequently Asked Questions
We’ve put together some answers to our most frequently asked questions. Can’t find what you’re looking for? Feel free to contact us, use live chat, email orders@arnoldclark.com or call 0141 950 4018.
How do I place an order?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
Can I order over the phone?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
I've cancelled my order. When will my money be available again?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
Do you offer next day delivery?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
Can I choose a specific time or day for my delivery?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
What is your returns policy?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
How long will it be before I get a refund?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
Why have you not refunded the original delivery charge?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
Can I return an item for exchange instead of a refund?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
What should I do if my refund is incorrect?
Use the dropdown menu to select the product category and item you’re looking for. Alternatively, use the search bar and type in the name of the product. After selecting your item, be sure to check the product specification to confirm it’s the correct part for your vehicle. When you finish shopping, simply go to the checkout and choose your shipping method. Once you’re happy with the order, confirm the payment and the item(s) will be sent to you.
